Location: Bangalore About the Team The Personal Loans team at Navi helps customers access quick, paperless, and fullydigital personal loans - in a straightforward, fast, and transparent way. The Customer Success Executive Team works like Virtual Relationship Managers focusing on helpingcustomers complete their disbursal journey through assistance and guided support overphone calls. About the Role Your focus will be on delivering a seamless, high-quality customer experience byproviding tele-assistance in the loan disbursal journey. As the front line of Navi’s digitallending experience, you will act as a brand ambassador for the company who ensuresthat approved customers successfully complete the disbursal journey.1. Customer Ownership: Proactively connect with inbound customers who haveloan offers and convert those leads into successful disbursals2. Journey Assistance: Helping customers navigate digital journey like KYC, bankmandates etc. to prevent drop-offs and contribute directly to business growth3. Trust Building: Establish immediate credibility with customers,
representing Navi’s commitment to ethical and transparent lending4. Problem Solving: Rapidly resolve any customer queries or technical hurdles thatarise during the digital application process5. Customer Advocacy: Simplify complex financial terms and processes into clear,actionable steps that empower the customer to move forward Here, your voice and ideas matter. Your work makes an impact. Together you will help usdefine the future of Navi. Key Responsibilities● Convert approved customers into disbursals through call assistance - guidingthem through the digital steps on the app, understanding their needs andpitching Navi's offering to them accordingly● Respond quickly to call-back requests and ensure all leads are handled withindefined SLAs● Log, update, and follow up with customers in the CRM until the journey iscompleted or closed● Explain product terms and digital steps in simple, clear language● Collaborate cro