We are seeking an experienced, customer-focused Senior Robotics Operations Engineer to ensure the successful deployment, reliability, and long-term performance of Botsync's autonomous mobile robot (AMR) solutions. You will serve as the primary technical interface for enterprise customers, managing complex robotics operations while acting as a critical bridge between customers, Product, and Engineering teams. This role combines technical troubleshooting, customer success, deployment support, fleet optimization, and continuous product improvement to deliver world-class automation solutions in mission-critical warehouse and manufacturing environments.

The key responsibilities include:
- Act as the primary technical representative for enterprise customers, ensuring exceptional post-deployment support and customer success.
- Monitor the health, uptime, and utilization of deployed AMR fleets through operational dashboards and proactive monitoring tools.
- Troubleshoot and resolve complex software, hardware, networking, and robotics-related issues affecting deployed automation systems.




- Perform detailed root cause analysis across robotics software, embedded systems, sensors, electronics, networking, and deployment configurations.
- Manage customer escalations with professionalism, ensuring timely communication and effective resolution.
- Guide customers through technical troubleshooting procedures and enable self-service wherever possible.
- Configure customer-specific workflows and user interfaces using Botsync's no-code SyncOS™ platform.
- Optimize robot fleet performance by identifying operational bottlenecks and recommending continuous improvements.
- Partner closely with Product and Engineering teams to deploy software updates, preventive maintenance, and product enhancements.
- Identify recurring field issues and provide actionable feedback to Engineering to improve product reliability, scalability, and customer experience.
- Build automation tools, dashboards, mon

📌 Robotics Operations Engineer (Bengaluru)
🏢 Botsync
📍 Bengaluru