This role is for one of the Weekday's clients

Salary range: Rs 700000 - Rs 5000000 (ie INR 7 - 50 LPA)

Min Experience: 6+ years

Location: Gurugram, Haryana, India
JobType: full time

We are seeking an experienced and results-driven Head of Retail Operations to lead and scale our retail café business. This leadership role is ideal for someone who has successfully managed multi-store café operations, driven operational excellence, and played a key role in launching new outlets. The ideal candidate combines strong business acumen with hands-on operational expertise and is passionate about delivering exceptional customer experiences while ensuring sustainable business growth.

As the Head of Retail Operations, you will be responsible for overseeing day-to-day operations across multiple café locations, optimizing store performance, implementing operational best practices, and leading new store expansion initiatives. You will collaborate closely with cross-functional teams including finance, marketing, supply chain, HR, and leadership to ensure seamless execution of business objectives.





Requirements

Key Responsibilities
- Lead end-to-end retail café operations across multiple locations, ensuring operational efficiency, profitability, and consistent brand standards.
- Drive sales growth by implementing operational strategies that enhance customer experience and maximize store performance.
- Plan and execute new store openings, including site readiness, vendor coordination, equipment installation, staffing, training, compliance, and successful launch.
- Develop and standardize operating procedures to ensure consistency across all outlets.
- Monitor key performance indicators (KPIs) such as sales, footfall, inventory, labor costs, food costs, customer satisfaction, and profitability.
- Work closely with procurement and supply chain teams to ensure uninterrupted product availability and effective inventory management.
- Build, mentor, and lead high-performing operations

📌 Head of Retail Operations (Gurugram)
🏢 Weekday AI
📍 Gurugram