About the Team The Motor Claims team is a critical function within our Insurance Business team, dedicated toproviding efficient and customer-centric claims services for all motor insurance policyholders. About the Role As a Subject Matter Expert, you will play a critical role in ensuring a smooth, fast, and fair claimsexperience for our customers. You will be responsible for the end-to-end management of motorown-damage (OD) claims, serving as the primary point of contact for customers and service partners. Must Haves● Experience: At least 3 years of hands-on experience in Motor Own-Damage (OD) claimssurvey/assessment.● Technical Skills:○ Solid understanding of vehicle mechanics, automobile parts, repair processes,vehicle damage assessment, and repair cost estimation.● Communication Excellence: Good command of written and spoken English. Multilingualability is an added advantage.● Soft Skills:○ Excellent analytical and problem-solving abilities.○ Flexible and adaptable to a changing and digital-first work environment.○ Strong interpersonal, negotiation, and mentorship skills.
What We Expect From You● Oversee and own end-to-end motor claim decisions, acting as the primary escalation pointfor complex claims.● Lead the review of surveyor reports, setting standards for validation and ensuringcost-effective repair vs. replacement across the team.● Drive the use of digital tools for assessment and settlement, providing feedback for processimprovement and ensuring team adherence to best practices.● Manage and optimize the coordination between customers, surveyors, and garages to resolveissues efficiently.● Handle high-value negotiations and guide the team on effective strategies to control losseswhile maintaining quality.● Oversee stakeholder communication, managing escalations and ensuring the team meets andexceeds service TATs.● Take a key role in network expansion by leading the identification and vetting of strategicgarages and surveyors, and making recommendations for