Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain. We are looking for experienced Service Now professionals to join our Support Account Management (SAM) team. This is an operations-focused role responsible for managing Service Now support activities, coordinating incident and change processes, driving stakeholder communication, and ensuring service delivery excellence. The role is best suited for candidates with a strong Service Now platform background who have progressed into support, operations, or team leadership positions. Location : Hyderabad (Onsite)Experience: 10+ years Type : Contract, 6+12 months,



extendable Required Skills & Experience10 years of experience working with the Service Now platform, preferably in Support, Operations, or Managed Services environments. Experience managing Incidents, Changes, Releases, Upgrades, and Service Requests. Prior experience in a Client Support Organization or Managed Service Provider (MSP) environment. Strong understanding of ITIL processes and operational support models. Experience coordinating customer support tickets and operational escalations. Excellent stakeholder management, communication, and organizational skills. Robust documentation and professional writing skills. Ability to manage multiple priorities in a fast-paced support environment. Key Responsibilities Manage day-to-day Service Now support operations, ensuring timely resolution of incidents, service requests, problems, and change activities. Coordinate with customers, technical teams, and stakeholders to ensure high-quality service delivery. Monitor

📌 Servicenow Operations Manager (Hyderabad)
🏢 Avensys Consulting
📍 Hyderabad