Amazon's mission is to be 'Earth's most customer-centric company,' and our award-winning Customer Service (CS) team is a key part of that mission. Amazon CS is among the world's largest customer service organizations, with tens of thousands of Customer Service Associates providing world-class support around the clock in over 20 languages. The Concessions team enhances CS by developing sophisticated products for both customers and Customer Service Associates. These solutions enable seamless self-service and automation for customers, while allowing associates to effectively address issues through intuitive, human-centered design.

We are solving one of CS's most impactful scaling challenges: enabling post-order systems to fully service large orders at the same scale customers can place them. You will design and build the systems that replace manual workarounds with automated, reliable solutions—reducing resolution times from days to minutes and unlocking self-service capabilities where customers can view their orders, identify items needing attention,



and take immediate action on returns, replacements, refunds, or cancellations regardless of order size.

The ideal candidate has experience designing large-scale asynchronous systems supporting thousands of transactions per second, enjoys solving complex distributed systems problems, and views every customer interaction as an opportunity to create an exceptional customer experience. As a key member of our team, you will have the prospect to work directly with partner teams (World Wide Returns and Recommerce, Amazon Business, Ordering, CHEX/AC3, PurchaseX, etc.), owning major deliverables across all aspects of development: scoping, design, implementation, and testing.

Key job responsibilities
As a Software Development Engineer, you will collaborate with a team of skilled engineers to design and develop low-latency, high-throughput solutions that enable CS systems to fully service large orders. You will evaluate and im

📌 Software Dev Engineer II, Amazon Customer Service (Hyderabad)
🏢 Amazon
📍 Hyderabad