The OPTIMA team is looking for a Senior Operations Manager, who will play a pivotal role in shaping the future of the shopping experience for customers worldwide. We are seeking the industry's best to help us create recent ways to interact, search and shop. Join us, and you will be taking part in changing the future of everyday life. If you are keen to be operating in emerging technology space like GenAI/Agentic AI and enabling Amazon launch delightful AI products worldwide. If you are customer obsessed, passionate about data and operations excellence, keen learner, agile, have ability to influence leadership teams and like partnering with cross-functional teams across time zones then this role is for you.
You would contribute to CX improvement programs, prepare operational strategy, drive performance and talent management and contribute to the planning and budget (Opex) management. If you are customer obsessed, passionate about data and driving operational excellence, keen to learn, be agile,
have ability to influence leadership teams and like working with partner teams across time zones then this role is for you. The Operations leader will be responsible to lead and manage a large operations team, which plays a critical role in improving shopping experience for our customers.
Key job responsibilities
1. Manage a 200–300 member team, track KPIs and driving individual and team performance toward organizational goals.
2. Set vision for the team, provide direction while creating optimal organization structures aligned with scope, skills, and budget.
3. Own end-to-end service delivery including infrastructure, staffing models, resource planning, and drive SLA adherence.
4. Collaborate with partners to build input-focused operating plans that improve customer experience and ROI.
5. Develop, launch and implement scalable processes to facilitate delivery excellence.
6. Hire and develop talent while building career development roadmaps and leadership pipelines across a