*hackajob
is collaborating with
Wise
to connect them with exceptional professionals for this role.*
Company Description
Important Note for Applicants:
As part of our application process, you will receive an assessment immediately upon applying. This assessment is designed to take approximately 30 minutes and must be completed on a laptop. Please ensure you have a stable internet connection and a quiet environment to complete the test. We appreciate your understanding and look forward to your application

Applications without assessment wouldn't be considered.
Wise is a global technology company, building the best way to move and manage the world’s money.

Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.

For everyone, everywhere.
Job Description
More about
our mission
and
what we offer
.





The Customer Support Team Lead (CSTL) is a strong leader with a mindset that allows them to build solid teams and processes that put our customers first, while providing continuous feedback from customers to various product teams.

The CSTL will provide leadership to the Customer Support Team. Establish and maintain Quality Assurance, Quality Control and other processes required for an exceptional level of customer support. Customer Support Team is the primary point of contact for the Wise customers and forms a large part of the company’s profile. As such, all enquiries to Customer Support need to be acted upon with efficiency and professionalism.

It is the CSTL’s primary responsibility to ensure that expectations are clearly set and that members of the Customer Support team are highly engaged, motivated, armed with all necessary equipment and software, have opportunities to contribute to tactics and

📌 Business Customer Support Team Lead (Hyderabad)
🏢 hackajob
📍 Hyderabad