Role overview

Provide software onboarding, training and support for new clients using the Digibeds Hospitality Suite.

Full-timeCorporate office / India Digibeds Technologies Private Limited

Responsibilities

Guide new clients through Digibeds Hospitality Suite onboarding and software setup.
Train hotel and restaurant teams on front office, booking, check-in/check-out, housekeeping, guest registration, guest portal and support workflows.
Handle support tickets, remote sessions, troubleshooting notes and follow-up communication.
Coordinate with product and implementation teams to ensure reliable client go-live experiences.

Requirements

Good written and spoken communication with a client-first attitude.
Basic knowledge of hotel operations such as check-in/check-out, recent bookings, guest registration cards, housekeeping management, channel managers, PMS, POS and related workflows is important.




Comfortable explaining software workflows, documentation and step-by-step training.
Ability to work in shifts when client support schedules require it.
Previous onboarding or support experience must be clearly mentioned.

Key skills

Technical supportClient onboardingSoftware trainingHospitality PMSTroubleshootingDocumentation

Salary and structure: Salary and other structures will be as per industry standards and performance and targets set by the company.

Apply for this position

Send your resume with cover letter and work experience certificates attached in PDF format.

[email protected] [email protected]

Attach all documents in PDF format.
Clearly mention previous work experience.
Without a cover letter, resumes may not be accepted.

📌 Technical Support and Onboarding Staff (Kolkata)
🏢 Digibeds Technologies Private
📍 Kolkata