The Service Leader for Storage Management position is functionally leading a global team of IT professionals and is responsible globally for the delivery of the Storage Magna Global IT services. This person collaborates closely with the CoE Lead in developing the Services Strategy and Service Design. The Service Leader manages the day-to-day service operations and is responsible for on time and on budget performances of these services. This person collaborates with the People Managers of their team members in mentoring and ensuring the proper skill set within the team.
Major Responsibilities
- Accountable for 1st to 3rd level service operation of the services in scope and the underlying infrastructure.
- Monitoring of the SLAs and KPIs and identifying areas for improvement.
- Responsible for managing the service s budgets and financials.
- Support team members in their workday organization. Engages People Manager when workload needs to be adjusted.
- Guide continuous improvement of the team in skills, technology and culture in collaboration with the People Manager.




- Engage with People Managers on the monthly performance of team members in delivering services.
- Provides Feedback to the People Manager for the year-end performance review of his/her team members.
- Resolve resource contention with People Managers and other Service Leaders where it exists.
- Coordinates with the People Manager on team member vacation planning and availability of team members to ensure proper service delivery (regional working/off hours and on-call rotations).
- Collaborate with the CoE Lead in Service Strategy and Service Design.
- Communicate at all levels of the organization to ensure the team meets expectations for service delivery.
- Creating an setting of customer focus and service.
- Driving innovation and efficiency improvements in his area, developing continuous improvement initiatives and seeking to implement cost effective solutions while delivering highly available and s

📌 Senior System Engineer (Bengaluru)
🏢 Magna International
📍 Bengaluru