- Lead the team who manage Offer letter roll out / Onboarding and Background Verification for US and Canada employees.
- Manage and provide resolution of complex employee inquires through different channels such as ServiceNow tickets, or Via Contact management team.
- Management of effective and timely administrative support for all HR, & Recruitment activities, ensuring SLAs are adhered to.
- Lead a regionally focused transactions delivery team of less than 10 individuals - coaching and mentoring the team.
- Monitor, manage transaction and report on case volume, workload, customer service on all service delivery activity through the HRSS Service delivery meetings with stakeholders.
- Manage coordination efforts with key departments within/outside of the HR function.
- Responsible for maintenance and adherence of departmental Standard Operating Procedures (SOPs) and Process Maps.
- Develop and monitor performance of team against KPIs and SLAs in agreement with HR and business leaders to improve administrative practices, HR service levels and business performance.




- Presenting trend on regular agreed reporting on performance.
- Administer quality checks and audits to verify data accuracy.
- Provide ongoing support and feedback to the team.
- Serve as a primary point of contact for all HR Stakeholders, building relationships to ensure effective communications.
- Ensure all escalations are promptly resolved to meet compliance requirements, monitored, and regular trend analyzed to ensure continuous improvement.
- Work on larger HR projects as required.
- Develop and maintain consistent ways of working and processes.

Key skills and experience
- Bachelors and/or master s degree in business administration, Human resources, or related discipline (preferred.)
- Considerable experience in a HR Shared Services or HR Operations function.
- Proficiency in data entry and maintenance in HR systems (ServiceNow & Workday).
- Experience of reviewing and improving processes and devel

📌 Director of Recruitment Shared Services (Bengaluru)
🏢 Atkinsr Alis
📍 Bengaluru