Should have 5–10 years of experience in an international voice process within a contact center environment, supporting customers across diverse industries such as medical, mortgage, and industrial sectors, skilled in handling irate customers and effectively resolving product-related queries, demonstrating solid communication and customer service abilities. Key Responsibilities:• Deliver clear, fluent, and professional communication with strong active listeningand cultural awareness• Provide first-level support for product inquiries, warranty questions, and basic HVAC-related issues (training provided)• Accurately log cases in CRM tool while multitasking during live calls• De-escalate challenging situations and ensure a positive customer experience• Prioritize and manage high-volume inquiries with strong organization and timemanagement. Skills & Competencies:• Written & Verbal Communication: Excellent communication skills are a must. Effectively communicate complex information to both technical and non-technicalaudiences.• Strong customer focus, empathy, patience, and conflict-resolution skills. Shift:• Ability to work U. S. business hours (8:00 AM – 6:00 PM CST).

📌 Contact Center Specialist (Tamil Nadu)
🏢 Lennox India Technology Centre
📍 Tamil Nadu