All you need is...
- Knowledge & experience with ITSM processes & methodologies.
- Minimum 5 years of experience in managing E2E operational excellence consulting programs and consulting to senior management in the high-tech/telecom industry –preferably at leading consulting firms.
- Prior experience in process engineering.
- Comprehensive knowledge of and experience with industry methods and standards (JIRA, Agile, SCRUM, SWISH, ServiceNow, DevOps, Protected, SRE, etc.).
- Ability to analyze data at a large scale, data analytics tools.

What will your job look like
- Strategy and Planning: Develop and implement ITSM strategies, ensuring they align with organizational goals and contribute to business success.
- Leadership: Lead and inspire the team, fostering a collaborative and high-performance culture. Provide guidance and support to team members.
- Process Optimization: Continuously assess and enhance ITSM processes, leveraging industry best practices and frameworks such as ITIL, to improve efficiency and effectiveness.
- Incident and Problem Management:



Direct the resolution of incidents and address underlying problems to minimize service disruptions and enhance overall service quality.
- Change Management: Oversee the planning and execution of changes to IT services, ensuring a balance between innovation and stability.
- Service Level Management: Define and maintain service level agreements (SLAs), OLA to meet business expectations, and regularly review performance against these metrics.
- Communication: Effectively communicate with stakeholders, including executives, IT teams, and end-users, to convey ITSM strategies, achievements, and impacts on the business.
- Continuous Improvement: Champion a culture of continuous improvement, encouraging the team to identify opportunities for innovation and efficiency gains.
- This role requires a blend of technical expertise, leadership skills, and a customer-focused approach to ensure the delivery of reliable and value-drive

📌 Process Excellence Specialist (Pune)
🏢 amdocs
📍 Pune