- Monitor, maintain and upgrade applications on the servers.
- Create reports on License usage based on logs generated by Application setup. Configure and support 3-tier architecture-based applications.
- Aim for 100% customer satisfaction and client-focused delivery.
- Manage application-related incidents and requests according to defined SLAs and ensure 100% adherence to the incident and request best practice guidelines.
- Ensure current first and second-line fixes are documented, fed back and incorporated into the Knowledgebase to increase L1 fix rates.
- Actively support the removal of single points of failure and drive automated and Level 0/ self-service support processes.
- Provide knowledge
📌 Advanced User Support Analyst (Gurugram)
🏢 Atkinsr Alis
📍 Gurugram
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.