Date : August 8, 2026
Experience : 5 to 16 Years
Location : Gurugram
The Salesforce Agent force Technical Lead will lead the design and implementation of AI-powered agents and intelligent automation using Salesforce Agent force Einstein AI Data Cloud and the Salesforce Platform This role combines Salesforce technical leadership with applied AILLM orchestration agent workflows integrations and enterprise ready governance
The ideal candidate has strong Salesforce development experience and has worked on Agent force Einstein botsAI Flows Apex and API driven architectures delivering intelligent scalable digital labor solutions
Key Responsibilities
· Agent force AI Solution Leadership
· Act as technical lead and SME for Salesforce Agent force implementations
· Design AI Agent architectures integrating Agent force with Salesforce Clouds Service Sales Industries FSL
· Lead agent use cases such as
· Customer service AI agents
· Case summarization resolution
· Guided agent workflows
· Autonomous task execution using CRM data
· Define LLM orchestration patterns prompts guardrails and fallback mechanisms
· Salesforce Platform Development
· Lead hands-on development using
· Apex Triggers Batch Queueable Platform Events
· Lightning Web Components LWC
· Salesforce Flows Screen Record triggered Auto Launched
· Extend Agent force agents using
· Apex actions
· Flow actions
· External services
· Ensure performant governor limit secure AI automation
· Data Cloud AI Context Enablement
· Leverage Salesforce Data Cloud to
· Enable unified customer context for AI agents
· Use real time and harmonized data for decision making
· Design data models and ingestion patterns for agent context awareness
· Ensure data privacy masking and AIreadiness compliance
· Integrations Orchestration
· Design integrations between Agentforce and
· External APIs enterprise systems and knowledge sources
· Middleware platforms MuleSoft preferred
· Implement event driven and API led integration patterns
· Enable sec