Job description – L1 TAC engineer – Netskope
Experience:-2-6 yrs
Location:Bangalore
Notice period:Immediate to August joiners
Primary Skills:
· Excellent Communication Skills.
· Networking & Protocols: TCP/IP, OSI Model, Routing & Switching, Network Troubleshooting.
· Security Architecture: Next-Gen Firewalls (NGFW), Proxies, SSL/IPSec VPN, SSO, Identity & Access Management.
· Threat & Data Management: DLP, Encryption Gateways, Vulnerability Management, IDS/IPS.
· Tools & Analysis: Wireshark, tcpdump, HAR Captures, Netstat, Traceroute.
· Global Operations: International Technical Support, Cross-Functional Communication.
· Credentials: CCNA Certified
Education:
· Bachelor's degree in Computer Science, Engineering or equivalent or demonstrated skill and/or related industry experience
Experience:
· Minimum 3+ years of experience in TAC Setting like Firewall and SASE domains.
Roles and Responsibility of Level 1 Engineer
- Ability to work in a highly dynamic TAC (Technical Assistance Center) environment with a High focus on customer satisfaction. Able to determine problems quickly and deliver a Remarkable Customer Experience.
- Check the case queue and clear the cases in it before the end of the shift
- Help customers with Netskope products and services.
- Update ZD with case updates and set SLA accordingly
- Manage caseloads & backlog in a timely manner, drive them for a closure
- Take ownership for problem resolution, problem reproduction and escalation.
- Escalate cases to the L2 team whenever required with proper documentation.