Non Voice Process Executive jobs at chennai JD/: Non Voice Process Executive Accuracy & Quality Focused Job Description Duties//: Digital Communication Management//: Use email, live interactive chat, or digital ticketing systems to address large numbers of consumer questions, complaints, and service requests. Data Validation and Processing//: Examine incoming digital files, confirm account information, and handle database transaction requests in accordance with business compliance guidelines. First//-Contact Resolution//: Conduct a thorough analysis of written customer complaints, pinpoint the underlying issue, and provide a concise, well//-organized remedy within the initial conversation. CRM & Records Upkeep//: Keep accurate, audit//-ready records of all back//-office transactions, emails, and digital conversations within the Customer Relationship Management system. SLA &QueueMaintenance;//: To fulfill stringent turnaround time standards, effectively manage personal ticket queues by striking a balance between high data accuracy and response speed. Escalation Handling//:



Assign specialized tier//-2 or risk investigation teams to handle complicated disputes or suspected fraudulent activity. Focus Skills//: Outstanding Written Expression//: Excellent English syntax, punctuation, and sentence construction, as well as the capacity to write responses that are clear, skilled, and sympathetic. good//-Speed Keyboarding//: To handle multiple live chats at once, a strong alphanumeric typing speed is combined with good accuracy metrics. Multitasking//: Easily manage several chat windows, switch between internal databases, and do simultaneous knowledge base searches. Analytical Interpretation//: Accurately apply complicated policy solutions and swiftly analyze client problem statements thanks to strong reading comprehension abilities. Attention to Detail//: Careful observation abilities to identify little inconsistencies in billing codes, customer paperwork, or numerical d

📌 Non Voice Process Executive jobs at chennai
🏢 Green Success Infotech
📍 Chennai