Business Analyst Support, IN Payment Customer Experience

Location: Bangalore

We are looking for a Business Analyst support for the IN Payment Customer Experience (CX) team to drive CX improvements on Amazon Pay. The role requires working independently, transforming business needs into actionable dashboards and dive deeps through queries, and leveraging AI tools to accelerate analysis and automate reporting workflows.

What you will do:

(a) Build and maintain dashboards that surface CX insights for Amazon Pay India
(b) Write queries to support dive deeps and root cause analyses on customer pain points
(c) Translate business requirements into data solutions that drive decision-making
(d) Use GenAI and agentic AI tools to automate reporting, generate insights, and accelerate analysis workflows
(e) Operate autonomously in a fast-moving environment, taking ownership of deliverables end to end

What we are looking for:

(a) Quick learner who can work independently with minimal direction
(b) Solid SQL and data visualization skills
(c)



Ability to identify business needs and convert them into structured analytical outputs
(d) Familiarity with AI/ML tools for data analysis, automation, or insight generation
(e) Clear communication and organizational skills to present findings to stakeholders
(f) Comfort operating in ambiguity and prioritizing across competing demands

This role provides opportunities to develop original approaches and solutions in a competitive, evolving business.

Key job responsibilities

Key Job Responsibilities

As a Business Analyst Support, the candidate will work closely on the customer experience program, managing stakeholders across multiple teams within Amazon Pay. The role covers:

(a) Partner with program and product managers to identify defects and gaps in customer experience across payment journeys
(b) Analyze existing datasets to identify top customer trust busters and surface actionable insights
(c) Work with program and product owners acr

📌 Business Analyst Support, IN Payments (Bengaluru)
🏢 Amazon
📍 Bengaluru