Join Teleperformance – Where Excellence Meets Opportunity
Teleperformance is a leading provider of customer experience management,
offering premier omnichannel support to top global companies. Our diverse
service locations, including on-site and work-at-home programs, ensure
flexibility and broad reach.
Why Choose Teleperformance?
We emphasize the importance of our employees, fostering enduring relationships
within our teams and communities. Our dedication to employee satisfaction
distinguishes us.
Utilize advanced support technologies and processes engineered to achieve
outstanding results.
We cultivate lasting client relationships and make positive contributions to our
local communities.
Become Part of an Exceptional Team
Join Teleperformance, where our world-class workforce and innovative solutions
drive success. Experience a workplace that values your development, supports
your goals, and celebrates your accomplishments.
Job Description
General Customer Service includes post-sale technical and/or non-technical
customer service and support across multiple sub-families for business and/or
end-consumer customers including: Remote Customer Service: Providing customer
service and support via phone, online chat, or text including:
•Call center-based customer support in response to a high volume of low
complexity inquiries
•Customer issues analysis and resolution (typically performed in an office
workplace) in response to a lower volume of higher complexity inquiries
Distribution Center Customer Service: Performed in a distribution center,
product returns/repair center, or field walk-in customer service facility
including:
•Acting as liaison between customers, production and distribution departments
related to specific customer orders
•Providing technical and non-technical customer support in a walk-in service
center Incumbents matching to this specialization are not compensated based on
achievement of sales targets.
Positions on this level requires basic kn