Why Work Here

Headquarters is in Charlotte, NC
Recently expanded to Hyderabad
isolved ranked for SMB Payroll in 2023 Sapient Report
Voted top places to work in USA 2023

Job Description

The Operations and Automation Engineer II will maintain IT infrastructure, core operating software, application performance, storage, and connectivity between servers, switches, and routers. Main responsibilities are conducting server builds, configuring, optimizing, and fine-tuning operating systems, troubleshooting and resolving system hardware and networking issues, as well as additional duties as assigned. This position is part of a motivated team of professionals with focused responsibilities and broad opportunities for technology exposure. The position's responsibilities require independent analysis, effective communication, and problem-solving. Work is performed with minimal supervision and pre-established guidelines..

Core Job Duties

Assist in the continual monitoring of systems, environments,



and networks via manual & automatic processes to ensure operational excellence & overall systems resiliency
Maintain and support our server, virtualization, and Active Directory infrastructures.
Support the voice and data network infrastructures.
Responsible for monitoring and maintaining system security and for taking proper steps to prevent and detect security breaches.
Troubleshoot system and network problems in a systematic manner to determine root cause and to continuously improve operational excellence.
Provide expert-level servicing and support to complex systems, applications, and hosting environments in a tiered servicing model following ITIL processes & practices.
Research recent technical solutions.
Communicate proactively and effectively system-related issues to management and the user community.
Identify opportunities for better system performance and the elimination of recurring system problems.
Determine system benchmarks and quality control standards for software and ha

📌 Operations and Automation Engineer II (Hyderabad)
🏢 isolved
📍 Hyderabad