Total IT Experience : 4-7 years
Working Hours - UK Shift
Responsibilities/Duties:-
- Analysis and reporting of incident data to identify trends, potential problems and root causes
- Initiating actions to fix potential interruptions to service identified during proactive and trending analysis of the IT infrastructure
- Production of statistics and reports to demonstrate where possible repeat incidents are occurring across the organization and manage issues through to resolution.
- Diagnosis to determine whether recent incidents are related to known errors or existing problem records Facilitating and coordinating technical meetings
- Leading and facilitating post mortem investigations into high impact faults.
- Managing root cause analysis between technical teams.
- Initiating actions to fix interruptions to service caused by errors/faults in the IT infrastructure.
- Production of statistics and reports to demonstrate performance of the Problem Management process

Overall Project/Task description:-
- To provide a high quality,



proactive support and management service to a large multi-client community as part of a customer focused support team. Working to contracted SLAs and delivering best in class services to our customers.
- The Problem Analyst has responsibility for analysis and reporting of incident data to identify and eliminate causes, Initiating actions to fix, diagnosing to identify related to errors, facilitating and coordinating technical meetings. Statistics and reports demonstrate performance of the Problem Management process. Working within the ITIL process.
- Working to contracted SLAs delivering best in class service to the customer. Absorbing and fully understanding Problem Management team processes from UK colleagues and utilizing them to execute daily activities; delivering the highest level of Problem analysis in order to eventually take full ownership of specified

problem responsibilities for list of customers.
- Experience in IT Infrastructure Suppo

📌 NECSWS Problem Analyst (Mumbai)
🏢 NEC Software Solutions
📍 Mumbai