Job description
- Liaise with all internal departments (Finance, Sales, Service, SCM) to resolve issues.
- Act as the first point of contact for escalations from any branch or department.
- Maintain, update, and communicate the escalation matrix across the organization.
Required Candidate profile
- Exp in customer service & cross-functional coordination roles
- Proficient in MS Office & CRM/Customer Support tools
- Knowledge of escalation tools & processes
- Conflict resolution & negotiation abilities