Role Summary:
- The Associate Client Services Manager has responsibility for assisting the Senior Client Service Manager with the day-to-day management and of contracted services to specific customer accounts. This involves working across the organisation to ensure all services are delivered to contractual Service Level Agreements (SLA s) or to reasonable endeavour performance targets (contract dependent) in line with the customer requirements, and to act as one of the point of contacts for all service delivery escalations. The core responsibilities of the role will be to: Assist with transition of a major client into BAU Service Operation Ensuring end to end services provided to our Customer are functioning and meet contracted service levels and quality standards Will develop, under supervision from the Senior CSM,



customer and third party relationships at all levels to maximise customer satisfaction and ensure services are in line with the customer s IT/IS business strategy and processes Assist with the production monthly reports for example but not limited to the Service Performance Report and Service Credit calculations Be involved in set up of the service, assisting with the production of deliverable documents Assist the Senior CSM with working across the organisation to document, monitor, measure and improve services delivered to Customers through the use of Service Improvement Plans Assist the Senior CSM on escalations for Service teams and work with the Senior CSM & the Customer to ensure correct outcomes are achieved and in line with contracted servicesProvide excellent communication to your Customer, third party and internal to Service teams Assist the Senior CSM to ensure acceptance of current or amended services Job Description/Request for Resource FM074:Request for Recruitment Version:1.2 Release Date: November, CONFIDENTIAL Page 2 of 3 into production and the ongoing management to contracted service levels They will understand and ensure adherence to corpo

📌 ACSM Professional (Mumbai)
🏢 NEC Software Solutions
📍 Mumbai