Job description
DUTIES & RESPONSIBILITIES
- Conduct Voice & Accent training which includes voice modulation, accent neutralization, correct grammar & pronunciation, listening, and comprehension
- Conduct Soft Skills training which includes phone etiquette for the employees.
- Phone monitoring and assessment to understand the training needs.
- Conduct customized training sessions based on the assessment done by the QA team/CSAT team and Operations/Team managers.
- Conducting one to one counseling with the agents to guide them on grammar, voice modulation, accent or on providing excellent Customer experience.
QUALIFICATIONS
Graduate or higher
EXPERIENCE
Atleast one year experience in Voice and Accent Training.
REQUIRED SKILLS
- Excellent command over spoken English and written
- Should be able to handle training on Voice & Accent which includes voice modulation, accent neutralization, correct grammar & pronunciation, listening and comprehension
- Should also be able to handle training on phone etiquette, Soft Skills and Customer experience
- Applicants must be willing to work in adaptable shifts.