Job description
Summary of Position: Handle calls and assist customers regarding webhosting issues
Responsibilities:
- Troubleshoot a variety of technical and non-technical issues that customers experience with their web hosting plans and services.
- Provide technical support for level-one escalation issues via help desk.
- Should multitask and meet specific goals set by supervisors and the managers.
Qualifications: BCA,BSc,Diploma (CS), MCA, MSc(CS), BE( except Mechanical & Civil)
Skills:
- Excellent written and verbal communication skills in the English language.
- Able to speak in Hindi
- Ability to work well with a team in a fast-paced, constantly changing environment
- Outstanding customer service skills and a dedication to provide a excellent customer service
- Reliable to work in rotational shifts and to complete work as per expectations.
- Ability to multi-task and meet specific goals set by supervisors and management.
Role: Technical Support - Voice / Blended
Industry Type: IT Services & Consulting
Department: Customer Success , Service & Operations
Employment Type: Full Time, Permanent
Role Category: Voice / Blended
Education
UG: BCA in Computers, Diploma in Mechanical, B.Sc in Chemistry
PG: MCA in Computers, MS/M.Sc(Science) in Chemistry