Position Title: Staff AI/ML Engineer - Tech Lead
Location: Remote
Department: Engineering
Reports To: Head of AI Engineering
Company: unifyCX
Company Overview:
unifyCX is an innovative, emerging Global Business Process Outsourcing (BPO) company. With a robust presence in the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines, we provide cutting-edge technology solutions to businesses worldwide. Our AI-driven customer experience solutions help transform customer interactions, ensuring efficiency and personalization at scale.
Role Overview:
We are seeking an experienced, motivated, and challenge-driven Staff AI/ML Engineer with expertise in language models to join our team. As a Tech Lead in our AI Engineering team, you will architect, design, and implement state-of-the-art machine learning models, focusing on enhancing human-AI interactions. Your role will be crucial in creating robust, scalable AI solutions for our next-gen omnichannel customer experience platform, Lightbird .
Key Responsibilities:
1. AI/ML Model Development:
- Design, Train,



and Optimize Models: Develop cutting-edge domain-aware machine learning models using both classical ML and advanced deep learning architectures.
- Multi-modal AI: Work on multi-modal approaches, integrating text, audio, and contextual data to create AI copilots capable of nuanced human interactions.
- Handle Complex Modeling Challenges: Address issues like sparse data, multi-turn dialogues, and domain adaptation by leveraging deep knowledge of AI fundamentals.

2. Build and Maintain Scalable Solutions:
- ML Pipelines: Design, build, and maintain robust machine learning pipelines covering data ingestion, feature engineering, model training , and model deployment to ensure they perform efficiently at scale.
- Optimization: Proactively identify and resolve bottlenecks in data processing or inference, ensuring minimal latency and optimal throughput.
- Model Monitoring: Implement practices to track lat

📌 Staff AI/ML Engineer (Mangalore)
🏢 Glowtouch Technologies Private
📍 Mangalore