Job description
Role & responsibilities
Responsible for independently providing strategic insight and decision support to enhance multiple aspects of business operations, including customer service delivery, expense controls, profitability, and overall performance. Works collaboratively with business units and internal team partners to identify critical information needs, advise on data availability, and create regular reports that empower business leaders to effectively manage their responsibilities. This role requires robust analytical and communication abilities to drive informed decision-making and strategic planning. The individual must possess the capability to work autonomously and make independent decisions.
- Conducts regular and ad-hoc analyses for tactical daily operations, key project initiatives, and strategies while working independently. This includes identifying and comprehending critical issues, employing strong analytical thinking, conducting quantitative analysis, and drawing conclusions based on analysis and research. In addition,



it necessitates a deep understanding of the business and its processes, as well as fostering collaborative working relationships with all business partners to ensure optimal utilization of team services for departmental needs
- Independently collaborates with diverse corporate departments to autonomously acquire and monitor the accuracy of data. Takes initiative to propose recommendations for improving the presentation and usefulness of data.
- Independently develops and sustains reports, dashboards, and key indicators utilized by the leadership team for tracking essential metrics, such as client survey data, client loss analyses, and operations processing. These data-driven insights enable the leadership team to comprehensively assess the business's performance and make informed decisions on an ongoing basis.
- Acts as an intermediary between Operations, Sales, and various stakeholders from business units to facilitate

📌 Business Intelligence Reporting Analyst (Bengaluru)
🏢 Acara Solutions
📍 Bengaluru