Job Title: Fortinet SD-WAN Support Engineer (L2)
Location: Bangalore
Job Summary:
The Fortinet SD-WAN Support Engineer (L2) will provide advanced technical support for Fortinet's SD-WAN solutions, ensuring high availability, performance, and security of the network for enterprise customers. The role involves handling complex issues, troubleshooting, optimization, and configuration tasks, as well as mentoring lower-tier engineers. You will work closely with customers, internal teams, and Fortinet support to resolve high-impact issues and provide expert guidance.
Key Responsibilities:
- Provide L2 Technical Support : Manage complex troubleshooting and provide deep-dive analysis to resolve critical issues within Fortinet's SD-WAN setting, including routing, traffic steering, and security policies.
- Advanced Configuration & Optimization : Perform advanced configuration, fine-tuning,



and optimization of Fortinet SD-WAN deployments to ensure optimal performance, reliability, and scalability.
- Incident Management : Lead resolution of critical incidents, coordinate across teams, and engage with Fortinet TAC (Technical Assistance Center) if required for bug fixes or firmware issues.
- Performance Monitoring & Reporting : Monitor SD-WAN performance using Forti Manager/Forti Analyzer or other tools and provide regular reports to customers on uptime, latency, and traffic patterns.
- Firewall & Security Integration : Integrate SD-WAN configurations with security policies, including NGFW (Next-Generation Firewall) features, UTM, IPSec VPNs, and SSL VPNs.
- Documentation & Knowledge

📌 Fortinet SD-WAN Support Engineer (Bengaluru)
🏢 TalentPro India HR Private
📍 Bengaluru