Job Description Customer Facing Associate – Intern (US Shift) Location: Noida, India (Work from Office) Shift: US Time Zone (EST/PST hours) Department: Customer Support / Client Success Duration: 6 months (with possibility of full-time conversion based on performance) Stipend: Competitive, commensurate with experience Reports To: Customer Support LeadAbout FenixCommerce FenixCommerce is an AI-powered delivery intelligence platform built on AWS, helping mid-to-large DTC and omnichannel retailers maximize order revenue and order profitability simultaneously. Our products span Estimated Delivery Date (EDD) prediction, carrier rate shopping, order orchestration, ship-from-store routing, post-purchase tracking, and ShippingAgent AI analytics. We work with leading retail and DTC brands across footwear, apparel, and lifestyle categories.
About the Role We're looking for a Customer Facing Associate Intern based in our Noida office who will work US hours to support our American retail and DTC clients in real time. This is a excellent entry point into customer success and client-facing work for someone early in their career — you'll get hands-on exposure to real client interactions, ecommerce operations, and the inner workings of a fast-growing logistics-tech company, with mentorship from our Customer Support team. This internship is ideal for someone who enjoys client interaction, has a service-first mindset, and is looking to build a Customer Success or