Job Description WE ARE HIRING AVASO Technology Solutions is currently seeking a Associate Service Delivery Manager . As an AVASO employee, you will be part of a global organization that provides IT Services to big national as well as international clients across multiple industries. We are an IT solution provider with coverage in more than 170 countries as well as global distribution capabilities. We have a proven track record of success in providing best-of-breed technology solutions to enterprises of all sizes, including some of the world’s largest brands. AVASO offers you an excellent growth chance with a strong global company and good money. Website: - Job Title : Associate Manager - Service Delivery Location : Mohali/Bangalore Position Type : Full-Time Shifts : APAC & EMEA Work Mode : Office Role Summary: The Associate Manager is responsible for leading project-level service delivery, managing resources, and ensuring adherence to SLAs and KPIs. They support client engagement on project-related matters, drive operational improvements, and mentor team members.



This role combines tactical leadership with elements of strategic planning to prepare for future managerial responsibilities Key Responsibilities Project Delivery Leadership: Lead and oversee successful delivery of IT service projects, ensuring alignment with scope, timelines, and budgets. Track and report progress using standardized dashboards and KPIs. SLA & KPI Management: Monitor compliance with contractual obligations and internal standards. Conduct root cause analysis for SLA breaches and implement corrective actions. Resource Management: Assign and manage project-specific resources, ensuring optimal utilization. Foster team engagement and identify training needs to support career development. Customer Engagement: Act as liaison for project-related updates and escalations. Conduct project reviews and feedback sessions to enhance client satisfaction . Risk & Issue Management: Maintain risk registe

📌 Service Delivery Associate Manager (Bengaluru)
🏢 AVASO Technology Solutions
📍 Bengaluru