L2 Application Support Engineer – Digital Platforms
Position Summary:
We are seeking a proactive and operationally mature L2 Support Engineer to support a global hospitality customer’s digital platforms and guest-facing web experiences. This role is responsible for monitoring, incident triage, escalation coordination, operational support, and stakeholder communication across critical customer journeys such as property search and booking.
The ideal candidate combines strong communication, structured problem-solving, operational ownership, and customer-focused thinking. Beyond technical support, this role plays a key part in improving support effectiveness, incident response, observability, and service quality across the digital support lifecycle.
The role requires strong ownership, operational discipline, and the ability to respond effectively during high-impact production situations.
Role Expectations:

Excellent verbal and written communication skills with the ability to engage effectively across technical and business stakeholders.




Demonstrates ability to make sound operational decisions independently and adapt quickly in dynamic support environments.
Demonstrates robust operational responsiveness and accountability during support hours, including participation in rotational on-call support.
While deep software development expertise is not required, candidates should be comfortable understanding application flows, logs, integrations, APIs, and production support troubleshooting practices.
This role requires participation in rotational shifts and on-call support aligned with global production support requirements and U.S. business overlap.

Key Responsibilities:
Operational Support & Incident Management

Monitor production systems, alerts, dashboards, and customer-impacting signals to identify operational issues proactively.
Perform incident triage, impact assessment, prioritization, and escalation coordination for production issues.
Coordinate escalations across s

📌 ApplicationsSupport Engineer (Noida)
🏢 NTT DATA Services
📍 Noida