Key deliverables:
- Conduct System Acceptance Testing for deployments and upgrades
- Lead SOP creation for technical processes and support escalations
- Ensure ServiceNow tickets are resolved/escalated per SLAs
- Support software installations and provide post-deployment assistance
Role responsibilities:
- Troubleshoot and perform root cause analysis of technical issues
- Coordinate with internal teams for issue resolution
- Maintain change control and document all actions taken
- Travel to customer sites as needed (50%) to support implementations