Key deliverables:
- Support deployment and SAT for AMI solutions and upgrades
- Develop and maintain SOPs for technical system processes
- Resolve or escalate ServiceNow tickets within SLAs
- Provide post-installation support and change control compliance
Role responsibilities:
- Perform root cause analysis and troubleshoot system issues
- Collaborate across teams to resolve technical defects
- Maintain system and deployment documentation
- Travel to customer sites for in office technical support (50%)