Primary Responsibilities:
- Provide Level 1/Level 2 product support for customer issues
- Investigate, resolve, and provide root cause analysis for reported application issues
- Use SQL scripts to create queries and troubleshoot stored procedures
- Use SQL Profiler to identify the root causes of issues
- Communicate timely updates to customers using appropriate incident tracking tools
- Quickly establish rapport and maintain credibility with diverse customer groups
- Coordinate effectively with customers, development teams, and internal support teams
- Work with customers to gather product requirements, analyze and document them before passing to the product management team
- Escalate complex issues to Level II/Level III analysts or development teams
- Follow established guidelines and industry best practices to resolve customer issues

Required Skills/Qualifications:
- 0–2 years of experience in application support
- Willingness to work night shifts
- Strong written and oral communication skills
- Positive documentation skills and ability to communicate professionally with customers
- Fluency in written and spoken English

📌 Senior Support Analyst (Bengaluru)
🏢 Campus Management
📍 Bengaluru