Key Responsibilities
R2R Ownership & Service Delivery:
- Oversee and maintain full ownership and accountability of the end-to-end R2R processes, ensuring smooth service delivery across the SSC.
- Manage service level agreements (SLAs), performance metrics, and reporting for R2R operations.
- Ensure robust internal controls and compliance within the R2R function.
- Develop, obtain corporate approval and maintain all related policies, process documentation and training materials
- Work closely with the Master Data Management teams to ensure key data elements are structured, standardised and consistent across the different systems to ensure operational efficiency
- Manage R2R systems and process interfaces with external and/or internal partners

Strategic Direction & Process Vision:
- Define, communicate, and embed a transparent R2R process vision and roadmap.
- Establish strategic initiatives to standardise and continuously improve R2R processes.
- Set the direction for transformation projects, including leading R2R aspects for the unified ERP programme and finance roadmap initiatives.





Cross-Functional Collaboration:
- Engage with senior leadership and stakeholders across the business to drive process improvements.
- Act as a key influencer to effect change in upstream processes and support integrated business strategies.
- Collaborate closely with Treasury, IT, Finance, and other shared services teams to align on best practices and process standards.

People Management:
- Lead the R2R delivery and process teams and oversee direct reports, ensuring clear performance goals and accountability.
- Foster a high-performance culture that supports career development, mentorship, and continuous learning.
- Drive cross-functional collaboration and ensure alignment between various R2R stakeholders.

Sharing Leading Practices:
- Champion leading practices within the R2R function, sharing innovative approaches across the organisation.
- Represent R2R interests at global forums and lea

📌 Head of GlobalR Operations (Bengaluru)
🏢 RWS Group
📍 Bengaluru