Key Responsibilities:
- Execute and manage the order entry and fulfillment process in compliance with internal policies and procedures.
- Oversee the full lifecycle of the customer portal process including onboarding, maintenance, offboarding, and cyber security compliance.
- Receive and process sample orders from customers or sales teams and coordinate with logistics for timely delivery.
- Collaborate with the sales team to convert sample orders into full product orders and report trends and insights.
- Develop and update sample order policies, monitor order progress, and communicate updates to stakeholders.
- Manage assigned customer accounts, proactively resolve issues, and ensure service levels are met.
- Strengthen customer relationships by understanding needs and gathering market intelligence.
- Align customer requirements with organizational capabilities to provide productive and cost-effective solutions.
- Support commercial strategies and key

📌 Customer Portal (Mumbai)
🏢 Nouryon
📍 Mumbai