Key Responsibilities
Review and provide input on billing team activities
- Ensure accurate, timely and consistent billing on an ongoing basis
- Provide input and guidance for exception-based billing
- Provide input for revenue adjustments
- Provide approvals where required for billing activities e.g., for free text invoice
- Receive and manage escalations or issues in relation to billing
- Manage region-specific reporting or other ad hoc requests
- Supervise billing functional team across multiple levels
- Establish robust working relationships with direct reports to ensure satisfaction and talent retention
- Mentor and guide direct reports, sharing expertise and knowledge to support growth and development
- Conduct and prepare performance reviews of direct reports in a timely manner and identify areas of development
- Ensure billing team are meeting performance targets and investigate when not achieved
- Ensure direct reports maintain Key Performance Indicator (KPI) results within management expectations where necessary




- Foster adoption of the company culture and values and mindset shift to one Shared Service Centre (SSC) team
- Monitor billing teams required training to ensure adherence to company compliance policies & procedures
- Direct billing period close and consolidation
- Ensure billing activities for period end close are completed in a timely and accurate manner in line with the agreed period end timeline
- Review and provide additional guidance on billing issues and reconciliation to GL
- Resolve period close issues or queries that requires judgement and expertise
- Review financial and regulatory reporting and audit materials related to billing activities and transactions
- Support continuous improvement of the O2C processes in the SSC
- Work with the Global O2C Delivery Led to action and execute O2C process strategy
- Raise feedback for potential opportunities to optimize and standardize methods and processes
- Ensure in-scope billing processes are doc

📌 Billing Team Lead (Bengaluru)
🏢 RWS Group
📍 Bengaluru