Role & Responsibilities:
- Provide expert technical support and guidance to customers on GPS tracking devices, fleet management platforms, and related software.
- Troubleshoot hardware and software issues, including device malfunctions, mobile app errors, and fleet management system problems.
- Assist customers with device installation, configuration, calibration, and optimization.
- Conduct remote diagnostics and guide users step-by-step through problem resolution.
- Educate customers on best practices for efficient and effective use of GPS tracking solutions.
- Coordinate with internal technical teams for escalations and resolution of complex issues.
- Maintain accurate records of customer interactions, issue logs, and solutions in CRM or support systems.




- Provide product demonstrations and training sessions for clients and internal teams.
- Collaborate with sales, support, and operations teams to ensure a high level of customer satisfaction.

Desired Candidate Profile:
- Solid technical background in GPS tracking, IoT, telematics, or related fields.
- Experience in customer support, technical advisory, or troubleshooting roles.
- Excellent problem-solving, analytical, and communication skills.
- Knowledge of GPS devices, fleet management software, mobile applications, and basic networking.
- Ability to manage multiple client issues independently and efficiently.
- Proficiency in MS Office, CRM tools, and ticketing systems.

📌 Technical Support Advisor (Panjim)
🏢 Aditi Tracking Support
📍 Panjim