Key Responsibilities:
- Provide technical assistance and support to customers via phone, email, chat, or in person.
- Troubleshoot and resolve technical issues, ensuring timely and accurate solutions.
- Collaborate with internal teams and technical departments to address complex issues requiring cross-functional expertise.
- Log and track issues in help desk or ticketing systems, ensuring proper documentation and regular status updates.
- Document technical procedures and best practices to enhance the internal knowledge base.
- Conduct system audits and monitor performance to maintain optimal functionality and identify areas for improvement.
- Deliver clear communication and customer updates throughout the resolution process to ensure satisfaction.

Desired Candidate Profile:




- Bachelor's degree in Information Technology, Computer Science, or a related field.
- 1–3 years of experience in technical support, help desk, or IT support roles.
- Robust understanding of troubleshooting methodologies, system operations, and basic networking.
- Excellent communication, interpersonal, and customer service skills.
- Proficiency in ticketing systems, remote support tools, and documentation platforms.
- Strong attention to detail and ability to work effectively under pressure.
- Problem-solving mindset with a proactive approach to identifying and resolving issues.

📌 Technical Support Professional (Mumbai)
🏢 Aditi Tracking Support
📍 Mumbai