Role & Responsibilities:
- Provide technical support and expert guidance to customers on GPS tracking systems, fleet management software, and related services.
- Troubleshoot hardware and software issues related to GPS devices, mobile applications, and fleet management platforms.
- Assist clients with device installation, configuration, and calibration.
- Conduct remote diagnostics and guide customers through problem resolution processes.
- Educate customers on best practices for optimal use of GPS tracking solutions.
- Coordinate with technical teams for escalations and complex troubleshooting tasks.
- Maintain customer records, issue logs, and resolution documentation in CRM or support systems.
- Provide product training and demonstrations for clients and internal teams.
- Collaborate with sales, support,



and operations teams to ensure high customer satisfaction.

Required Skills & Qualifications:
- Technical knowledge in GPS tracking, IoT, telematics, or related fields.
- Experience in customer support, troubleshooting, and technical advisory roles.
- Solid problem-solving and analytical skills.
- Excellent communication and interpersonal abilities.
- Familiarity with GPS devices, fleet tracking software, and mobile applications.
- Ability to manage multiple client issues independently.
- Basic understanding of networking, SIM configurations, and software installations.
- Proficiency in MS Office, CRM tools, and ticketing systems.

📌 Technical Support Advisor (Ahmedabad)
🏢 Aditi Tracking Support
📍 Ahmedabad