Ameriprise India LLP has been providing client based financial solutions to help
clients plan and achieve their financial objectives for 20 years. We are part of
Ameriprise Financial Inc., a US financial planning company headquartered in
Minneapolis with a global presence and diversified financial services leader
with more than $1.5 trillion in assets under management, administration and
advisement as of year-end 2024. The firm’s focus areas include Asset Management
and Advice, Retirement Planning and Insurance Protection.
Be part of an inclusive, collaborative culture that rewards you for your
contributions, and work with other talented individuals who share your passion
for doing great work. You’ll also have plenty of opportunities to make your mark
at the office and a difference in your community. So, if you're talented, driven
and want to work for a strong, ethical company that cares, take the next step
and create a career at Ameriprise India LLP.
Job Description
You will report to the Head of Client Journey Excellence (EMEA) and act as the
dedicated India-based partner supporting the design, evolution and embedding of
a high-quality experience for our clients.
Working closely with Client Managers and key internal teams you will support the
identification, prioritisation and execution of improvements, ensuring alignment
with client needs, agreed objectives and regulatory expectations, including
Consumer Duty.
You will play an significant role in producing insight, MI and reporting, enabling
informed decision making and supporting strong governance.
ROLE RESPONSIBILITIES
How you'll spend your time…
Supporting client journey definition and evolution
* Support the development and ongoing maintenance of the end-to-end client
journey framework, including journey maps for priority client types and
identification of "moments that matter".
* Document current-state and target-state journeys, capturing handoffs, pain
points and dependencies across