What You’ll Do (Key Responsibilities):

ServiceNow DevOps, Platform Development & AI-Enabled Automation

* Develop, configure, enhance, and support ServiceNow catalog items, workflows,
Flow Designer flows, business rules, script includes, notifications, SLAs,
forms, and related platform components.
* Support DevOps practices for ServiceNow releases, including update
sets/application repository movement, deployment validation, release
coordination, rollback planning, and environment readiness.
* Build and maintain ATF smoke/regression test suites to improve release
quality and reduce manual validation effort.
* Support integrations using REST/SOAP APIs, IntegrationHub, MID Server basics,
scripted REST APIs, inbound/outbound email actions, imports, and scheduled
jobs.
* Troubleshoot incidents, defects, integration failures, workflow issues, and
platform errors; perform RCA and implement corrective and preventive actions.
* Apply intermediate knowledge of ServiceNow AI capabilities to identify
practical use cases for Predictive Intelligence, AI Search, Virtual Agent,
Now Assist,



and Now Assist for Creator.
* Assist in configuring or supporting AI-enabled use cases such as intelligent
routing, duplicate/similar ticket suggestions, knowledge search improvement,
virtual agent flows, and AI-assisted code or flow generation.
* Collaborate with platform, security, IAM, product, and operations teams to
ensure solutions are secure, auditable, supportable, and aligned to
enterprise standards.
* Create and maintain technical documentation, deployment notes, SOPs,
runbooks, dashboards, and known error articles.
* Monitor platform health indicators, scheduled jobs, integrations, and
workflow execution to support service reliability and operational stability.

Required Qualifications

* 7+ years of hands-on ServiceNow development, configuration, administration,
or DevOps experience supporting enterprise ServiceNow implementations.
* Solid working knowledge of ServiceNow platform f

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