Job description
Workplace Solution Engineer
- The position is a global role and is responsible for device management Engineering, in particular Industrial devices and mobile devices more than traditional workstations. A Solution Engineer is an individual who works closely with our Architecture and Engineering team but also with our Product Owner/Service Owner. Being part of an end-user-centric organization, customer satisfaction is a top priority.
- An ideal candidate should have significant hands-on experience in Device management and deployment in a heavily locked-down environment along with Agile-based team management (SCRUM). The primary function of this position is to manage workplace tasks, projects, and operational support activity.
- Candidate is expected to be a fully autonomous qualified, able to tackle complex end-to-end endeavors either as part of projects or various initiatives. In addition, providing support to L2 teams, and / or addressing BAU or delivery issues as part of problem management is expected of the position.



Candidate will work with the Architecture team and other Engineers bringing forth their knowledge and experience to help steer the company in the right direction, when it comes to device management. Testing and validating assumptions, demonstrating features, handling operations at scale, reporting, advanced troubleshooting (not just raising tickets with vendors), etc. are all expected activities of the position.

Skills
- 6+ years overall IT experience with 5+ years of experience in managing and maintaining Workstations, specific / industrial devices AND mobile devices in a Modern (cloud-based) environment. Requirements include working knowledge, at scale (tens of thousands of devices) of:
- OS: Windows / Windows IoT / Android / iOS / macOS,
- AAD/ Intune,
- AD / SCCM,
- NDES / SCEP
- Autopilot
- Window Update for Business / Autopatch,
- MAM and Personal Mobile Devices / App Protection Policy and Conditional Access Policy
- Apple Bu

📌 Workplace Solution Engineer (Pune)
🏢 Michelin
📍 Pune