Job Summary
1. Customize and configure Zoho applications such as Zoho CRM, Zoho Creator, Zoho Projects, Zoho Desk, etc., to meet the specific needs of our organization, ensuring timely delivery of customized solutions.
2. Analyze business requirements and translate them into technical solutions within the Zoho ecosystem, promoting continuous improvement based on user feedback and evolving needs.
3. Develop custom modules, workflows, and scripts to enhance the functionality of Zoho applications.
4. Integrate Zoho applications with third-party systems and tools as needed to ensure effective system interoperability.
5. Provide technical support and troubleshooting assistance to end-users of Zoho applications, fostering high user satisfaction through efficient support and training.
6. Stay updated on the latest features and capabilities of Zoho applications and recommend best practices for implementation.
7.
Train internal teams on how to effectively use and manage customized Zoho solutions.
8. Maintain documentation related to Zoho customizations and integrations to ensure comprehensive record-keeping and knowledge sharing.
Eligibility Criteria:
1. Bachelor s degree in Computer Science, Information Technology, or related field.
2. Minimum of 3-8 years of experience in customizing and configuring Zoho applications, with a focus on Zoho CRM.
3. Proficiency in Deluge scripting language for Zoho Creator customization.
4. Robust understanding of relational databases and data modeling concepts.
5. Excellent problem-solving skills and attention to detail.
6. Effective communication skills with the ability to collaborate with cross-functional teams.