Role & responsibilities:-
• Perform Billing Administration processes on SAP
• Perform analysis and audits on costs, chargeability, office performance, analytics and reporting to support margin performance and sales competitiveness
• Manage and track the project plans
• Follow up with project managers on notes, changes, and approvals.
• Run the SAC dashboard for chargeability and billability approval and generate a burn' report as soon as the time is approved by the project manager.
• Launch Preliminary Billing Report (PBR) and load into SAPs BPP for project managers to edit, finalize and approve.
• Generate the monthly customer invoice and send it to the customer via email or mail through SAP, as required.
• Respond to customer queries, perform root cause analysis and coordinate with the project managers to answer questions, resolve disputes, and update and distribute recent invoices, as required.
• Escalate unresolved customer disputes and collections to Client project managers and leadership, as required.
• Provide and perform reporting, analysis, and analytics, as required.
• Respond to management requests, as required.