Role Description:
The Technical Operations Manager will work closely with other leaders, stakeholders, and Fintech teams to enable smooth operations of the various technologies and applications, ensuring stable and scalable application performance for all financial systems products and applications.
This is an engineering role at the intersection of business and technology; requiring knowledge of building highly scalable and resilient services as well as the strong ability to connect engineering with business concerns.
What You'll Be Doing:
People Leadership:
- Day-to-day interaction with different teams and external development teams.
- Quality and expectation management.
- Manage/Govern vendor teams in order to accomplish operational deliverables.
- Lead by example by taking ownership, being proactive, and collaborating.
- Foster a excellent culture that innovates, works together as a team, partners with other Booking.com teams and roles, and celebrates unified success.
and use of best practices along with vendor teams and internal SMEs/POCs.
- Contribute to the ongoing SAP S4/HANA transformation project with best practices and improvements and integrations with third-party systems (Upstream/Downstream).
- Minimum 5 years experience with SAP, with focus on Financial modules (FICO/FICA knowledge is a plus).
- Embed agile ways of working and company values within the team.
- Ability to get into the technical detail (where required) to coach, support, and mentor the team.
- Drive a culture of ownership and technical excellence, including reactive work such as incident escalations and change requests.
- Learn new technologies and keep abreast of existing technologies to be able to share learnings and apply these to a variety of projects when needed.
Operational Strategy & Execution:
- Define, shape, and deliver the Operations roadmap.
- Build processes and operational plans.
- Negotiate