Are you ready to make an impact at DTCC
Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your career development At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
Pay and Benefits:
- Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits, based on location
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being
- DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee)
The impact you will have in this role:
The Lead Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm. Works closely with development teams, infrastructure partners, and internal / external clients to raise and resolve technical support incidents.
Your Primary Responsibilities:
- Experience with using ITIL Change, Incident and Problem management processes
- Resolve critical production issues by leading Major Incident calls, engaging proper teams, and driving root cause analysis
- Troubleshoot and debug system component(s) to resolve technical issues in complex and highly regulated environments comprised of ground and cloud applications and services
- Analyze proposed application design(s) and provide feedback on potential gaps or provide recommendations for optimization
- Hands-on experience with Monitoring and Alerting processes in Distributed, Cloud and
📌 Lead Application Support Engineer (Chennai)
🏢 The Depository Trust Clearing
📍 Chennai
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