Hiresquad Resources is actively seeking a Service Desk Specialist to provide exceptional technical support to international customers. This is a fantastic opportunity for both freshers and those with up to 1 year of tech support experience who possess excellent English communication skills and are ready to work in a dynamic, international environment.
Key Responsibilities
- Provide expert technical support to international customers via phone, email, or chat.
- Troubleshoot software/hardware issues and efficiently guide users through step-by-step solutions.
- Escalate unresolved queries to the appropriate internal teams, ensuring timely resolution.
- Maintain accurate records of all customer interactions and their resolutions.
- Meet and exceed performance metrics , including customer satisfaction, issue resolution time, and quality standards.

Requirements
- Education: Graduate or Undergraduate (any stream).
- Communication:



Excellent communication skills in English (both verbal and written) are essential.
- Technical Understanding: Basic understanding of technical concepts such as networking, operating systems, and hardware/software .
- Flexibility: Willingness to work in rotational shifts and on rotational offs .
- Experience: Freshers are welcome; up to 1 year of tech support experience is preferred.

Perks & Benefits
- Competitive salary ranging from 3 LPA to 8 LPA, depending on your experience and performance.
- Both-way cab facility for convenient commuting.
- Opportunity to work in a quick-paced, international work environment .
- Excellent career growth and upskilling opportunities .

Interested in Joining
Call or WhatsApp your resume to HR Ankita at . You can also email your resume to (HIDDEN TEXT) .

📌 Service Desk Specialist (Pune)
🏢 Hiresquad
📍 Pune