Hiresquad Resources is seeking an experienced Team Lead / Assistant Manager for an International Voice process. If you are currently a Team Leader in an International BPO and possess strong operational management skills, including handling attrition, shrinkage, CSAT, and SLA, we invite you to lead a dynamic team.
What We're Looking For
- Current Role: Must be currently working as a Team Leader on papers in an International Voice process .
- BPO Experience: Overall 3+ years in BPO / Contact Center domain is a must.
- Team Handling Expertise: Should have hands-on experience in Team Handling , specifically managing metrics like Attrition, Shrinkage, CSAT, and SLA Management .
- Communication: Excellent Communication Skills are essential.
- Shift Flexibility: Willingness to work in Rotational US Shifts .
- Availability: Immediate Joiners or candidates with a maximum of 1-month notice period are preferred.





Key Responsibilities (Implied from the role)
- Lead and motivate a team of international voice associates to achieve performance targets.
- Monitor and manage key operational metrics such as attrition, shrinkage, CSAT, and SLA.
- Provide regular coaching and feedback to team members to enhance their performance and development.
- Handle escalated customer issues and provide effective resolutions.
- Ensure adherence to company policies, procedures, and quality standards.
- Collaborate with other departments to drive continuous improvement initiatives.

Perks & Advantages
- Opportunity to work in a fast-paced, international work environment.

Interested candidates can share their resume with HR Ankita at (HIDDEN TEXT) or call .

📌 Team Lead | International Voice | Assistant Manager (Navi Mumbai)
🏢 Hiresquad
📍 Navi Mumbai