Job Summary:
The RTM Chargeback Specialist is responsible for reviewing the chargebacks disputed by vendors and ensuring accurate chargebacks in accordance with vendor agreements. This role plays a key part in maintaining healthy vendor relationships, review the chargeback disputes and supporting operational efficiency within the finance teams. The ideal candidate has experience in retail operations, understands vendor compliance standards, and is comfortable working with cross-functional teams and large datasets.
Roles & Responsibilities:
Core Responsibilities:
- Finance:
- Coordinate and process RTM chargebacks, ensuring accurate documentation and compliance with contractual agreements.
- Review and validate return authorizations (RAs), credit memos, invoices, and supporting documentation.
- Work closely with merchandising, accounts payable, inventory control, and logistics to validate and support return transactions.
- Perform root cause analysis for recurring issues and recommend process improvements.
- Maintain accurate and organized records of all RTM transactions for audit and reporting purposes.
- Ensure adherence to all financial, regulatory, and company policies in the RTM process.
- Support month-end close processes and financial reconciliations related to RTM and chargebacks.
- Monitor key performance indicators (KPIs) related to chargeback processing time, accuracy, and recovery rate.
- Participate in internal and external audits as required.
- Suggest process improvement ideas
- Support the additional work load within or beyond your respective processes as and when required
- Development of trackers for self and team is must
- Recommend improvements to streamline RTM processes, reduce delays, and optimize recovery.
- Proactively interacting calls with partners and sharing or taking process related informationsupdates
- Training opportunities to be utilized proactively
- Works in collaboration with OPS Lead and Partners to understand challenges/concerns